Customer feedback system RATE-IT is an international best practice that helps an organization to put in place a continuous customer feedback monitoring process. It has a unique electronic device, which provides actionable, real-time feedback collected the moment your customer experiences your service. Now at a touch of a button your customers can tell you in a matter of seconds exactly what they thought of your service. RATE-IT enables to quantify customer service thereby creating a measurement system to uniformly raise customer service levels to ultimately meet the set benchmark